What our customers think of us

Based on 43 reviews
91%
(39)
2%
(1)
5%
(2)
0%
(0)
2%
(1)
C
her-age
Christian S.
Plus and minus

Delivery was fast, but unfortunately the box for the bag seemed to be rather too small - so the bag got pressed together.
Also the bag has a very intense parfume smell which was not indicated.
Even though it is a used item, it should have been mentioned.

Dear Christian,

Thank you for choosing Her-Age, as well as your review.

We are sorry to hear that the minus points that affected your experience and please accept our apologies.

Please kindly find below some clarifications from our team:
- These type of bags are mostly shipped being folded
- The perfume smell was due the cleaning and hygene session that your bag had before being shipped. It will disappear within some days.

Best regards,
Her-Age Team

D
her-age
Daniela D.
Best vintage selection

I purchased a vintage Gucci bag and the reality exceeded my expectations! I'm in love with my new unique piece from the 70's that came in a perfect condition and was delivered very fast. Can't wait for my next purchase, thank you very much!

N
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Nina S.H.
Perfect Vintage experience!

I have now already shopped twice with her age and am absolutely smitten! Their dedication to their work is palpable everywhere. From the webpage to customer service to shipment and quality of the goods everything exceeded my expectations! I am sure to come back and shop again soon!

C
her-age
Customer
Amending the below

This is to amend my bad rate below. The Customer Service eventually replied with a very professional assistance and I was allowed to return my item and to get the refund!

C
her-age
Customer
Correcting the below

This is just to correct the below rate. I accidentally flagged 5 stars instead of 1.

C
her-age
Customer
Sad to write this

I got as a present for Christmas a bag which unfortunately I didn't like. Even if I may appreciate the kind of services they provide, I would have hoped for a bit of more flexibility given the special period of Christmas and the fact that presents might be given a bit after the terms for returning the product. I sent a couple of emails (the first of which dated December 28th hence 3 days after Christmas - I mean immediately after I received the product which has been bought a couple of weeks earlier) asking for which kind of alternatives I could have and I never got back an answer. I also tried to sell the product again on the site and same as above, they never replied. It's odd as in the package containing the bag they explicitly asked to leave a review. In a conclusion, very bad experience.

G
her-age
Gregory L.
Satisfait par la prestatiob

Un colis livré dans une belle boite et conforme a l’annonce. Accueil telephonique parfait. Je reviendrai surement.

S
her-age
Sen
Ok

The item I received was slightly dirtier than described. It's still beautiful but the description should have mentioned that.

R
her-age
Renata Z.
Perfect

Recommended!

M
her-age
Martina F.
True vintage gems

I bought several times from the shop and never felt disappointed! Everything is perfect, from the fast shipping to the meticulously wrapping to customer care. You can feel all the passion and love Her-Age staff puts in what they do. One of the best vintage shops xx

J
her-age
Jennifer
Vivienne Westwood Corset!

I want to thank Xenia and all of the people at Her-Age for helping me with the purchase of this lovely white Westwood corset. It is truly beautiful! Shipping was incredibly fast and without incident! I will be back!
Jennifer

B
her-age
B.K.
Very happy

My first order from Her-Age. As it was the Christmas season, Her-Age had some difficulties with the punctual delivery. In the end, the delivery was on time. I am extremely satisfied with my purchase and the item arrived as described. Customer communication could be more proactive. However, I would buy from Her-Age again.

Dear Bettina,

Thank you very much for your valuable feedback. We are glad that the issues were resolved effectively, and we will continue to work to ensure a high quality customer service experience in the future. We cannot wait to see you back at Her-Age soon!

Best regards,
HER-AGE Team

The best market for pre-loved luxury!

Purchased a couple items from Her-Age and all the time I was 110% satisfied with all details including the product, packacing, timing and the service!! My last purchase was a montblanc back pack which I love wearing daily! Thanks her-age team.

Dear Egemen,

Thank you for your kind words.
Your satisfaction with your shopping experience is what motivates us to always strive to be better! We are happy to hear that you are enjoying your one-of-a-kind pre-loved treasures and hope to see you soon again on Her-Age.com

Thank you,
Her-Age Team

E
her-age
Enrico G.
Amazing experience!

In my several purchases I have always had a great customer experience, delivery times respected, flawless quality of service and product expectations mantained.
Highly recommended

Dear Enrico,

Thank you for taking the time to leave such a glowing review!
We are glad you had such an amazing experience with us.
We hope to welcome you back soon!

Best wishes,
Her-Age Team

E
her-age
Elena O.
Highly recommended experience

I have bought 2 chanel’s articles: one bag and one pair of earings. In both cases articles were delivered in perfect status and time! Moreover the chanel bag has an NFT that guarantes authenthicity and this increase my trustability in making the purchase. Min the website i found not common pieces and this worth the value of my purchase. I love to be an #herager !!

Dear Elena,

Thank you for taking the time to leave us such stellar feedback!
We are glad you had such a great experience with us, and we hope you are enjoying your Chanel treasures as well as your complimentary NFT.
We look forward to welcoming you back on our platform soon!

Best wishes,
Her-Age Team

J
her-age
Jack
Sandro Coat

Great purchase! Excellent condition and delivery, 100% recommended

D
her-age
Daniela D.
I highly recommend!

Awesome selection of items! So happy with my purchase, the product was just as described and the delivery was fast! Very good costumer service attention, Love it

Dear Daniela,

Thank you for taking the time to leave such a lovely review!
We are glad you had such a great experience with us and we hope you are loving your pre-loved items.
We look forward to welcoming you back soon!

Best wishes,
Her-Age Team

Super!

Best 2nd hand site! Super fast, the bag was perfect! Thank you

J
her-age
Jade S.
Sun glasses

Was very fast and had a great experience with this company! Thank you so much

A
her-age
Arianna R.
LV accessory handbag

Good product chosen by a clearly detailed description. Perfect correspondence between quality and price. I would have liked to received more precise information about the time of delivery that I asked twice to the customer service till I got a feed back.

Dear Arianna,

Thank you for taking the time to leave your honest feedback.
We are very happy that you are enjoying your product, and we are actively working to further improve our customer service operations to ensure a timely response.
We hope to see you back with us soon!

Best wishes,
Her-Age Team

N
her-age
Nermin C.
Amazing Selection ! Products are Authentic & Unique

The product selection at Her-Age is super cool, I was never into vintage and pre-loved luxury bags until I joined the community of #Heragers ! apart of the great quality & design , I feel like I gained the values of being a part of the circular economy. on the other hand my experience with Her-age was very transparent and smooth.... it's true a brand reflects it's intention through it's actions !

B
her-age
Bianca
Trustful website, good customer service, and nice selection!

I bought a Prada Canapa and the shipment was very fast! I was a bit skeptical BUT the conditions of the bag were exactly as described on the website. I really liked the idea of keeping the certificate of authenticity on the blockchain as an NFT to keep the market, as well as the product information, safe and to combat the rise of counterfeits. Thank you guys for the amazing job, rest assured I will be back!

M
her-age
M.M
Gift on time

The product was in line with the description of the website, no bad suprises! It was a gift and it came at time and her new owner loves it!