You may request a return for any item purchased on her-age.com within 14 days of receiving your order.

• Return costs: Customers are responsible for the return shipping fees for both EU and non-EU orders.
  
• Non-EU returns: For orders shipped outside the European Union, any duties, taxes, or customs fees paid by Her-Age S.r.l. on your behalf will be deducted from your refund.
  
• Refund process: Refunds are issued once the item has been received, inspected, and confirmed to meet our authenticity and quality standards.
  

If you have any questions or require assistance, our Customer Care Team will be pleased to guide you at customerservice@her-age.com.

Return shipping costs are the responsibility of the customer. We recommend using a secure, trackable service such as DHL to ensure your item reaches us safely.

Our Customer Care Team will be pleased to guide you through the process and provide any necessary documentation to make your return as smooth as possible.

Returning an order to Her-Age is designed to be simple and secure.

1. Request your return – Please contact our Customer Care Team at customerservice@her-age.com, specifying the reason for each item you wish to return. You will promptly receive confirmation and a case reference for your return.
   
2. Approval & instructions – Once your request is approved, we will provide you with the return address and full guidance for shipping your item back.
   
3. Prepare your item – Items must be returned unused, in their original packaging, with the Her-Age security tag still attached. Please ship from the same country where the order was originally delivered.
   
4. Tracking details – Kindly share the carrier’s name and the return tracking number with our team at customerservice@her-age.com.
   

Please note: Returns must always be initiated through Her-Age Customer Care. Chargeback requests submitted before completing our return process may not be accepted.

For any questions regarding shipping fees or duties, we recommend contacting your chosen carrier directly.

Once we receive your return, each item is carefully examined by our team to confirm its eligibility. To qualify for a refund, returned pieces must meet the following conditions:

• Original condition – Items must be returned exactly as received, unused and unworn, with the Her-Age security tag and all original labels still attached.
  
• Original packaging – Items must be shipped back in their original packaging, when applicable.
  
• No signs of wear – Returns showing marks, stains, damage, or any use not present at the time of purchase cannot be accepted. Please take care when trying on garments.
  
• Hygiene exclusions – For hygiene reasons, swimwear cannot be returned.
  
• Quality check – Returns that do not pass our quality inspection will not be eligible for refund. In such cases, the item can be sent back to you at your own expense.

For hygiene reasons, swimwear is not eligible for return. All other categories follow our standard return policy.

Refunds are usually processed within 5 business days of receiving your returned item at our facility.

Once your return has been inspected and confirmed as eligible, you will receive an email notification and the refund will be issued via the original payment method used for your purchase.

The exact timing for the funds to appear in your account may vary depending on your bank or payment provider. Should you experience any delays, we recommend contacting them directly.

Refunds are issued for the full value of your returned item(s), excluding shipping costs and any duties or taxes already paid on your behalf.

Please note that, in line with the policies of PayPal, credit card providers, and alternative payment platforms (e.g. Klarna, Scalapay, Satispay), transaction fees retained by the payment provider are non-refundable. These fees, typically around 3–5%, will therefore be deducted from your refund amount.