CUSTOMER CARE
Placing an Order
When you discover a vintage or pre-loved luxury piece you wish to make yours, simply select the item, click “Add to Cart”, and proceed to checkout.
Every order placed on Her-Age is handled with care and attention, ensuring a secure, transparent, and premium shopping experience.
If your purchase is a gift, you may include a personal note, and we will be delighted to enclose a customised Her-Age greeting card — adding a refined and thoughtful touch to your present.
Exclusive October Offer (15 October – 14 November 2025)
New clients who subscribe to our newsletter receive a 10 % welcome code valid on their first order. The code is automatically sent by email right after subscription and can be entered at checkout.
Each item you choose is part of our mission to keep luxury in circulation — celebrating authentic craftsmanship, heritage, and sustainable elegance.
How can I track my order?
All Her-Age orders are shipped with DHL Express. As soon as your parcel has been dispatched, you will receive a confirmation email with your DHL tracking number.
You can follow every step of your delivery in real time directly on DHL’s website here.
Can I cancel or change my order?
We understand that plans can change. If you wish to modify or cancel your order, please contact us within 3 hours of receiving your confirmation email, provided the order has not yet been processed.
Once an order has been confirmed and prepared for shipment, it can no longer be altered. However, our Customer Care Team will always do their utmost to assist you with any concerns.
Can I update or change my shipping details?
If you need to update your shipping address or delivery method, please contact us before your order has been dispatched.
Once your DHL tracking number has been issued, we can no longer make changes directly — however, you may still manage delivery preferences (such as rescheduling or redirecting your parcel) through DHL’s tracking portal.
How do I use a promotional discount code?
o use a promotional or welcome discount code, simply enter it in the “Discount Code / Promotion Code” field during checkout — located at the top right of the page.
The reduction will appear immediately, and your total will update automatically before payment.
For new clients (October 15 – November 14 2025)
Subscribe to the Her-Age Newsletter to receive your personal 10 % welcome code, valid on your first order.
Once subscribed, you’ll receive an email with your unique code — just copy it and paste it at checkout to enjoy your offer.
This welcome invitation celebrates our Her-Age × Lena Terlutter campaign and embodies the spirit of circular luxury, combining authenticity, craftsmanship, and sustainable elegance.