CUSTOMER CARE
Placing an Order
When you discover a vintage or pre-loved luxury piece you wish to make yours, simply select the item, click “Add to Cart”, and proceed to checkout.
Every order placed on Her-Age is handled with care and attention, ensuring a secure, transparent, and premium shopping experience.
If your purchase is a gift, you may include a personal note, and we will be delighted to enclose a customised Her-Age greeting card, adding a refined and thoughtful touch to your present.
Each item you choose is part of our mission to keep luxury in circulation, celebrating authentic craftsmanship, heritage, and sustainable elegance.
How can I track my order?
All Her-Age orders are shipped with DHL Express. As soon as your parcel has been dispatched, you will receive a confirmation email with your DHL tracking number.
You can follow every step of your delivery in real time directly on DHL’s website here.
Can I cancel or change my order?
We understand that plans can change. If you wish to modify or cancel your order, please contact us within 3 hours of receiving your confirmation email, provided the order has not yet been processed.
Once an order has been confirmed and prepared for shipment, it can no longer be altered. However, our Customer Care Team will always do their utmost to assist you with any concerns.
Can I update or change my shipping details?
If you need to update your shipping address or delivery method, please contact us before your order has been dispatched.
Once your DHL tracking number has been issued, we can no longer make changes directly, however, you may still manage delivery preferences (such as rescheduling or redirecting your parcel) through DHL’s tracking portal.
How do I use a promotional discount code?
To apply a seasonal or welcome courtesy code, simply enter it in the Discount Code or Gift Card field during checkout, located at the top right of the page.
The adjustment will be applied immediately, and your order total will update automatically before payment is completed.
At this time, a 12% seasonal courtesy is available with the code HER12, valid on eligible orders.