Once your order has been carefully curated, inspected, and prepared by our team, it is entrusted to DHL Express for secure and trackable delivery.

Estimated delivery times are:

• European Union: 5–10 business days
  
• Non-EU countries: 5–14 business days
  

Please note that these timelines are provided as general guidance.

Occasionally, customs inspections or local regulations may cause slight delays. While Her-Age cannot directly influence these procedures, our team works closely with our logistics partners to ensure your order arrives as swiftly and smoothly as possible.

At Her-Age, we are committed to offering a seamless, transparent, and premium shopping experience for our worldwide community of luxury collectors.

Shipping fees are calculated automatically at checkout once you enter your delivery address.

From September 08 to October 08, 2025, during our exclusive Timeless Shipping by Her-Age period, enjoy complimentary express shipping on:

• All orders above €600 worldwide
  
• All orders to the USA and Hong Kong, with no minimum spend
  

For orders below €600, our curated international shipping rates apply as follows:

€15 Shipping Rate

Austria, Belgium, Greece, Italy, Luxembourg, Netherlands, Portugal, San Marino, Spain

€25 Shipping Rate

France, Germany, Switzerland, Denmark, Sweden

€29 Shipping Rate

Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Gibraltar, Guernsey, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Poland, Romania, Serbia, Slovakia, Slovenia, Türkiye

€39 Shipping Rate

Canada, United Kingdom

€45 Shipping Rate

Australia, China, Georgia, Japan, Qatar, Singapore, South Korea, United Arab Emirates

€49 Shipping Rate

New Zealand

€69 Shipping Rate

Algeria, Argentina, Armenia, Bahrain, Brazil, Colombia, Egypt, India, Indonesia, Israel, Kazakhstan, Kyrgyzstan, Kuwait, Lebanon, Mexico, Morocco, Oman, Panama, Russia, Saudi Arabia, South Africa, Taiwan, Thailand, Tunisia, Ukraine, Uzbekistan, Vietnam, Rest of the World

Important Notes

• Final calculation at checkout: The exact shipping cost will be displayed once you enter your shipping address.
  
• Duties & import taxes: Depending on your country’s regulations, additional duties or taxes may apply. While Her-Age cannot pre-calculate these fees, our team is always available to guide and assist you throughout the process.
  
• VAT-Free pricing for non-EU clients: Orders shipped outside the European Union are automatically displayed without VAT (-22%), providing a seamless and tax-optimized shopping experience.
  

Yes — Her-Age ships worldwide in partnership with DHL.

Please note: prices at checkout include the cost of your items and the shipping fee, but do not include customs duties, taxes, or additional import charges that may be applied by your country’s authorities. These costs are the sole responsibility of the customer and vary depending on the destination.

While Her-Age cannot influence customs decisions or timelines, we remain committed to assisting you throughout the process and will provide all the necessary documentation to ensure the smoothest possible delivery.

“Ready to Ship” indicates that the item is already available in our central warehouse. This means:

• No sourcing delays — procurement has been completed in advance.
  
• Verified authenticity & quality — all checks have already been carried out by our team.
  
• Prompt dispatch — your order will be prepared for shipment within 1–5 business days.
  

Once handed over to DHL, you will receive a tracking number to monitor your delivery in real time.

Please note: “Ready to Ship” refers to product availability at Her-Age. It does not correspond to DHL’s “Express Shipping” service, which is a separate delivery option managed directly by the carrier.

“Standard Shipping” indicates that the item is stored in one of our international partner locations.

• Processing time: your order will be prepared and ready to ship within 5–10 business days.
  
• Tracking included: as soon as your order is dispatched, you will receive a DHL tracking number to follow your shipment step by step.

Prices shown at checkout do not include customs duties or import taxes.

• EU Deliveries:
  
  No additional fees apply — the price you see at checkout is final.
  
• Non-EU Deliveries (including the USA):
  
  Customers are responsible for paying any applicable duties and import taxes in order to receive their purchases. These costs are set by local authorities and may vary depending on the destination country.
  

Important update for U.S. customers:

As of August 29, 2025, all shipments to the USA are now subject to import duties and taxes, regardless of order value.

This change is due to new U.S. regulations that removed the previous duty-free threshold.

While Her-Age cannot influence these policies or calculate the exact amount in advance, our team is committed to providing all necessary documentation and support to ensure your delivery process is as smooth and transparent as possible.

All orders placed on her-age.com are delivered worldwide by our trusted partner, DHL Express.

Deliveries are typically made Monday to Friday, between 8:00 AM and 6:00 PM, excluding national and local holidays. Once your order has been dispatched, DHL will provide you with a tracking link and delivery options, allowing you to reschedule or customize your delivery time if needed.

Yes. Every Her-Age order is fully insured from the moment it leaves our warehouse until it is safely delivered to you.

For high-value purchases, we also provide complimentary enhanced insurance coverage to guarantee complete peace of mind. Should you require bespoke arrangements, our team will be pleased to assist you personally.