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CUSTOMER CARE

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Her-Age partners with DHL to ensure that your valuable items are delivered safely and promptly.

How long does delivery take?

Once your order has been processed by our team and handed over to our carrier, the estimated delivery times are as follows:

  • EUROPEAN UNION: Standard delivery within 5 – 10 business days.
  • NON-EU COUNTRIES: Standard delivery within 5 – 14 business days.

Delivery times are provided as a general guide only. Her-Age is not responsible for delays caused by specific conditions or customs clearance (if applicable). We will make every effort to minimize potential delays in delivering your order.

What are the shipping costs?

Shipping costs depend on the destination country of your order. Once you enter your address at checkout, the total amount, including any applicable shipping fees for the destination country, will be calculated automatically.

Standard Shipping Rates by Country:

  • FREE Shipping: Italy, United States and United Kingdom.
  • 15€ Shipping Rate:
    Austria, Belgium, Denmark, France, Germany, Greece, Luxembourg, Netherlands, Portugal, San Marino, Spain, Sweden, Switzerland.
  • 25€ Shipping Rate:
    All EU countries (except those listed above), Albania, Bosnia & Herzegovina, Gibraltar, Guernsey, Fær Øer Island, Jersey, Liechtenstein, Monaco, Serbia
  • 29€ Shipping Rate:
    Andorra, Armenia, Bahrain, Bosnia & Herzegovina, Brazil, Bulgaria, Czechia, Cyprus, Georgia, Croatia, Estonia, Faroe Islands, Finland, Gibraltar, Guernsey, Iceland, Ireland, Israel, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Poland, Romania, Slovakia, Slovenia, Serbia, Singapore, Ukraine, Uzbekistan, Vietnam
  • 39€ Shipping Rate:
    Canada, Turkey.
  • 45€ Shipping Rate:
    Australia, China, Egypt, Japan, South Korea, United Arab Emirates, Taiwan, Thailand, Philippines, Hong Kong (SAR), Macao (SAR), Qatar
  • 69€ Shipping Rate:
    Algeria, Argentina, South Africa (Gauteng), Afghanistan, Brazil, Colombia, India, Indonesia, Israel, Mexico, Morocco, New Zealand, Oman, Panama, Russia, Saudi Arabia, South Africa, Tunisia, Ukraine, Vietnam

    Important Notes:

Shipping Calculations: The final shipping cost will be automatically calculated based on your delivery address during checkout.

Customs & Import Fees: Customers are responsible for any customs duties, taxes, or import fees that may apply for international orders.

What does Ready to Ship mean?

Ready to Ship indicates that the item you are ordering is already located in our central warehouse.

This streamlined logistics process ensures there are no delays, as procurement has already been completed and authenticity and quality control checks have been performed.

Your order will be processed for shipping within 1 to 5 business days. Once your order is handed over to the carrier, you will receive a tracking number to monitor its status.

Please note that "READY TO SHIP" is not the same as DHL's 'Express Shipping' option, which is a separate service provided by the carrier independently of us.

What does Standard Shipping mean?

Standard Shipping indicates that the item you are ordering is located in one of our international locations.

Your order will be processed for shipping within 5 to 10 business days.

Once your order is shipped, you will receive a tracking number to monitor the status of your shipment

Do you ship worldwide?

Yes, we ship worldwide. Please note that all prices at checkout include the cost of the items and shipping, but do not include customs duties, taxes, or additional fees that may apply in your country. These charges are the responsibility of the customer and vary by destination. Her-Age is not responsible for any delays or charges due to customs processing.

Will I be charged with custom duties and import taxes?

All prices shown at checkout do not include customs duties and import taxes. Orders delivered to EU countries will not incur any additional fees. However, customers ordering from non-EU countries are responsible for paying any applicable customs duties and import taxes in order to receive and collect their purchases.

What time can I expect my delivery?

All orders from her-age.com are delivered by our trusted partner, DHL, to destinations worldwide.

Deliveries are made Monday through Friday, between 8:00 AM and 6:00 PM, excluding national and local holidays.

If you still can’t find what you’re looking for, feel free to reach out to us. We’ll get back to you as soon as possible.