CUSTOMER CARE
Shipping & Delivery – Timeless Shipping by Her-Age
At Her-Age, shipping is not a logistical step, it is part of the experience.
Every vintage and pre-loved luxury piece is delivered through DHL Express, ensuring secure, fully insured, and trackable worldwide delivery. From preparation to dispatch, each order is handled with precision and care, reflecting our commitment to craftsmanship, authenticity, and timeless service.
Our Timeless Shipping by Her-Age policy is designed to offer a transparent, reliable, and premium cross-border experience, aligned with the values of modern circular luxury: trust, expertise, and respect for each piece.
Shipping Rates
Shipping fees reflect the level of care, insurance, and handling required for vintage and pre-loved luxury items, and are clearly displayed at checkout before payment.
– Italy: €15
– Europe & Northern Europe: €25
– USA, UK, Canada & Hong Kong: €35
– Rest of the World: €45
Each parcel is shipped with full insurance and global tracking, and prepared with the utmost attention, because pieces with history deserve thoughtful handling.
Customs Duties & Taxes
Depending on local import regulations, customs duties or import taxes may apply upon delivery. Our logistics team provides all required documentation and remains available to support you throughout the process, ensuring clarity, compliance, and peace of mind for every international order.
Our Promise
– Clear and honest communication, with no hidden fees from Her-Age
– Worldwide luxury delivery, handled with care, precision, and expertise
– VAT-free pricing for non-EU clients, in accordance with international regulations
How long does delivery take?
Ready to Ship — Next Day Dispatch
Items marked as “Ready to Ship” are already available in our central warehouse and have completed all quality, authentication, sanitization, premium repackaging, and certification checks in advance.
This allows for next day dispatch, with delivery typically completed within 2–3 business days via DHL Express, depending on destination.
Once shipped, you will receive a tracking number to follow your delivery in real time.
“Ready to Ship” refers to product availability at Her-Age and is designed for fast, seamless delivery.
Standard Shipping
Items not marked as Ready to Ship are stored in one of our international partner locations. Before shipment, they are transferred to Milan for final quality control, sanitization, premium repackaging, and issuance of the Her-Age Certificate of Authenticity.
Standard Shipping requires 5–10 business days for order preparation and delivery.
Once dispatched, all orders are shipped via DHL Express with full insurance and tracking.
What are the shipping costs?
At Her-Age, we offer a premium and transparent shipping experience for our global community of collectors.
All shipping fees are calculated automatically at checkout, once your delivery address is entered, and are always visible before payment.
Our Timeless Shipping by Her-Age ensures the same standards of care, insurance, and precision worldwide, in partnership with DHL Express.
Shipping Rates
Shipping fees reflect the level of handling, insurance, and cross-border expertise required for vintage and pre-loved luxury pieces.
– Italy: €15
– Europe & Northern Europe: €25
– USA, UK, Canada & Hong Kong: €35
– Rest of the World: €45
Each shipment includes full insurance and global tracking, and every piece is prepared with premium care prior to dispatch.
Important Notes
The final shipping cost is always displayed at checkout before payment is completed.
Depending on local regulations, customs duties or import taxes may apply upon delivery. Our logistics team remains available to assist with documentation and support, ensuring a smooth and compliant international delivery.
For non-EU clients, prices are automatically displayed VAT-free, in accordance with international tax regulations, offering a clear and optimized shopping experience.
Do you ship worldwide?
Yes — Her-Age ships worldwide in partnership with DHL Express, ensuring secure, insured, and fully trackable delivery to every destination.
All orders are carefully prepared and dispatched with premium handling, and a tracking link is provided as soon as your shipment leaves our warehouse.
Please note that prices shown at checkout include the cost of your items and the applicable shipping fee. Customs duties and import taxes are determined by the destination country and remain the responsibility of the recipient.
While customs procedures are managed by local authorities, our logistics team is always available to provide documentation, guidance, and support, ensuring the smoothest possible delivery experience worldwide.
What does 'Ready to Ship' mean?
“Ready to Ship” means that the item is already available in our central warehouse and has completed all Her-Age quality standards in advance.
These pieces have already undergone authentication, quality control, sanitization, premium repackaging, and certification.
This allows for next day dispatch, with delivery typically completed within 2–3 business days via DHL Express, depending on destination.
Once shipped, you will receive a tracking number to follow your delivery in real time.
“Ready to Ship” refers to product availability at Her-Age and is designed for fast, seamless delivery.
What does 'Standard Shipping' mean?
“Standard Shipping” applies to items stored in one of our international partner locations.
Before shipment, each piece is transferred to Milan for final quality control, sanitization, premium repackaging, and issuance of the Her-Age Certificate of Authenticity.
Standard Shipping requires 5–10 business days for order preparation and delivery.
Once dispatched, all orders are shipped via DHL Express with full insurance and tracking.
Will I be charged with custom duties and import taxes?
Prices displayed at checkout do not include any customs duties or import taxes that may be applied by local authorities upon delivery.
EU Deliveries
For orders shipped within the European Union, no additional customs fees apply.
The price shown at checkout is final.
Non-EU Deliveries
For orders shipped outside the European Union, local customs duties or import taxes may apply, in accordance with your country’s regulations. These charges are determined by local authorities and may vary depending on destination and item value.
At Her-Age, we are committed to a premium cross-border shopping experience built on transparency, authenticity, and worldwide insured delivery. While customs policies are managed by local authorities and cannot be determined in advance, our logistics team provides all required documentation and remains available to assist you at every step, ensuring a smooth and secure international delivery.
What time can I expect my delivery?
All orders placed on her-age.com are delivered worldwide by our trusted partner, DHL Express.
Deliveries are typically made Monday to Friday, between 8:00 AM and 6:00 PM, excluding national and local holidays.
Once your order has been dispatched, you will receive a DHL tracking link allowing you to monitor your shipment in real time and, where available, reschedule or customize your delivery preferences directly with the carrier.
Will my order be insured?
Yes, every Her-Age order is fully insured from the moment it leaves our warehouse until it is safely delivered.
For the majority of orders, we ship worldwide with DHL Express, ensuring secure, trackable, and insured delivery with premium handling throughout the entire journey.
For high-value jewelry, precious stones, and exceptional collector pieces, we partner with Ferrari Logistics, a trusted luxury courier specialized in the transport of fine jewelry and high-value goods.
These shipments benefit from dedicated handling, reinforced security protocols, sealed and tamper-evident packaging, and full insurance coverage from collection to final delivery.
This tailored approach allows us to offer the highest level of protection and peace of mind, ensuring that each exceptional piece is transported with the care it deserves.
Should you require bespoke shipping arrangements, special handling, or valuation support, our dedicated team will be delighted to assist you personally.